How We Handle Account And Wallet Data
We collect the details needed to create and protect your account, including contact details, verification results, login events, device signals and activity connected with the lobby. When you select DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we record the transaction reference, amount, status
-
1
and related support messages so we can match a receipt with the correct account. We do not ask you to send a wallet password through support. Cookies help keep your session active and remember selected settings. We retain records for as long as needed for account
-
2
security, dispute handling and legal duties, then remove or anonymise them when they are no longer needed. Requests are handled where local law permits, and account eligibility depends on local law.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.